Guest Relations
636.344.1109

Complicated admitting procedures are a thing of the past at Progress West HealthCare Center, where the patient-centered care model is evident the moment you walk through the door. Upon arriving, our concierge will greet you, assist you with checking in through the use of our streamlined, automated system, and show you to your room.

During your stay at Progress West HealthCare Center, our Guest Relations staff is happy to provide the following services:

• Admitting/Registration services
• Concierge Service
• Phone Operators
• Health Information Management
• Care Partner Pager System that communicates patient status to family and friends through the use of a restaurant-style pager
• Radio Frequency Identification (RFID) Tracking Board technology encoded within a tracking bracelet that helps monitor wait times and patient location within the hospital
• Paperless record storage where medical records are scanned and stored at discharge